Returns, Refund & Cancellations
Thank you for choosing Enfants! We’re committed to providing you with a positive shopping experience. Please read our policies carefully:
3-Hour Cancellation Policy
You can cancel your order within 3 hours of purchase for a full refund. To cancel your order:
- From Your Account: Log in to your account, navigate to Orders, and select Cancel for the order you wish to cancel.
After the 3-hour window, orders cannot be canceled and will be fulfilled as scheduled.
Refunds will be Credited in 3-7 business days.
Please note: that due to our same day dispatch policy, we are unable to offer a cancellation window longer than 3 hours.
Returns (Store Credit)
We do not offer cash returns at this time. However, you can receive store credit for returns initiated within 7 days of receiving your order. A nominal fee of Rs. 45 will be deducted from your store credit for the return service.
How to Make a Return:
Email us at clientservice@enfants.in with the following information:
- Order ID:
- Customer Name:
- Order Date:
Important: Products must be in resalable condition—unused, unharmed, unworn (except for trying on), and unwashed. Sale items and toiletries are not eligible for return.
Packing Instructions
Please reuse the original packaging, including all materials received (labels, hang-tags, protective covers, etc.), and include the invoice with your return package. Once we receive your return, we will inspect the condition. If it meets our return policy, we will confirm your store credit.
Note: Any returns that do not meet our policy will be sent back to the customer.
Refunds
Refunds are only processed for fulfillment errors, such as incorrectly shipped or missing products. We ensure high-quality products and inspect each item before dispatch. If you receive a faulty product, you can return it for a refund.
Please Note: We are not responsible for damage or missing items occurring in transit, or for damage due to normal wear and tear, accidents, or misuse. If you encounter a fulfillment error, please contact us. Refunds will be processed within 7-14 days.
Cancellations
If no goods have been supplied, you may cancel your order within 30 days of notifying us about your decision to cancel.